Sales Policy for Gioixcongnghe

Welcome to Gioixcongnghe, your trusted source for toilets and toilet accessories. This Sales Policy outlines the terms and conditions that govern your purchases from our website. By placing an order, you agree to the following terms.

1. Product Information

We strive to provide accurate product descriptions, specifications, and pricing. However, minor variations may occur due to manufacturing updates or other reasons. Please review the product details carefully before purchasing.

2. Pricing

All prices listed on our website are in USD and are subject to change without notice. The price at checkout is the final price, which includes applicable taxes and shipping fees. We are not responsible for additional charges imposed by your payment provider, such as currency conversion fees or transaction fees.

3. Payment Methods

We accept various forms of payment, including:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Bank Transfers (for bulk or custom orders)

Your payment details are processed securely through trusted payment gateways. We do not store sensitive payment information such as card numbers.

4. Order Processing

Orders are typically processed within 1-2 business days. You will receive a confirmation email with your order details once your payment has been successfully processed. In the event of stock shortages or other issues, we will notify you as soon as possible to discuss alternative solutions.

5. Shipping and Delivery

We offer both domestic and international shipping. Delivery times and costs vary based on the destination:

  • Domestic Shipping (US): Estimated delivery within 3-7 business days.
  • International Shipping: Estimated delivery within 7-14 business days.

Shipping fees are calculated at checkout based on your location and order size. Please note that customs duties and taxes may apply to international orders and are the responsibility of the buyer.

6. Returns and Exchanges

We accept returns and exchanges under the following conditions:

  • Eligibility: Items must be unused, undamaged, and in their original packaging.
  • Return Window: You may return or exchange items within 30 days of receiving your order.
  • Process: To initiate a return or exchange, contact our customer service team at phamvandanh1912@gmail.com or call 301-395-0731. You will receive further instructions on how to ship the product back to us.

Refunds will be processed within 7-10 business days after the returned item has been received and inspected. Shipping fees are non-refundable, and the buyer is responsible for return shipping costs.

7. Order Cancellations

If you need to cancel your order, please contact us immediately. Cancellations are only possible if your order has not yet been processed or shipped. Once an order has been dispatched, you will need to follow our return process.

8. Warranty

We offer a limited warranty on our products against manufacturing defects for a period of 1 year from the date of purchase. This warranty covers issues such as:

  • Malfunctioning parts
  • Structural defects

The warranty does not cover damage due to misuse, improper installation, or normal wear and tear. If you encounter an issue, please contact us with details and proof of purchase for further assistance.

9. Customer Support

Our customer support team is available to assist you with any inquiries related to your orders, product information, or services. Please feel free to contact us via:

We are dedicated to ensuring your satisfaction with every purchase from Gioixcongnghe.

10. Changes to This Policy

We reserve the right to modify this Sales Policy at any time. Any updates will be posted on this page, and the changes will be effective immediately upon posting.